Policy

PAYMENT:

we are committed to delivering high-quality craftsmanship and personalized service. To ensure a smooth transaction process, please take note of our payment terms:

• For all custom-made items or large-scale pieces/ furniture pieces, a deposit is required to begin production.

• The deposit amount will be communicated at the time of order confirmation (typically 30%–50% of the total price).

• This deposit secures your materials, design time, and production slot.

REFUND:

You can request a refund or return within 14 days from the date of receiving your order.

To be eligible for a refund:

• The item must be in its original condition — unused, undamaged, and in its original packaging.

• Proof of purchase is required (e.g., order confirmation or receipt). 

• Orders can be cancelled within 48 hours of purchase for a full refund. After 48 hours, cancellation may not be possible, especially for custom or made-to-order items.